Shipping & Delivery

1. Scope

This policy applies when Daily Nest NZ arranges delivery of an online order to an address in New Zealand. Any delivery information shown on a product page, in the cart or at checkout forms part of the information for that order.

2. Delivery costs

Available delivery services and prices depend on the products in your cart and the delivery address. The final delivery options and price are shown at checkout before you submit payment.

Delivery charges are separate from the merchandise subtotal and do not count toward any free-delivery threshold.

3. Free standard delivery across New Zealand

Free standard delivery is available to serviceable New Zealand delivery addresses when the eligible merchandise subtotal is at least NZ$199.99 after discounts, discount codes and other price reductions have been applied. Delivery charges and optional services do not count toward the threshold.

Extra Large products are not eligible for free delivery. If an order contains an Extra Large item, checkout will show the delivery options available for the whole order. Free delivery is not exchangeable for cash, cannot be applied retrospectively and may be limited by the conditions of a clearly disclosed promotion.

4. Delivery timeframes

Most urban orders are targeted for delivery within 3–5 business days after dispatch. Rural orders usually require 3–7 business days after dispatch. Product pages or checkout may show a different estimate where an item or service requires it.

Timeframes are estimates unless we expressly agree to a guaranteed delivery date. Weekends, public holidays, carrier disruptions, severe weather and events outside reasonable control may affect delivery. We will provide reasonable assistance and any remedies required by New Zealand law.

5. Dispatch and tracking

We aim to prepare in-stock orders promptly. When tracking is available, we send it to the email address used for the order. Tracking may take time to update after collection by the carrier.

An order containing products with different preparation times may be dispatched together or separately. We will not charge more than the delivery total accepted at checkout unless you later request and agree to a different service.

6. Delivery addresses

Please check that the recipient name, street address, suburb, town or city and postcode are complete and accurate before placing your order. Contact us as soon as possible if you notice an error. We will try to help, but an address may not be changeable after processing or dispatch.

We deliver only to addresses that our available delivery services can reasonably serve. If no suitable service is available before we accept the order, we will contact you to discuss an alternative or cancel the affected item and refund the amount paid for it.

7. Delayed, missing or damaged orders

If an order we arranged is delayed, missing or arrives damaged, contact us promptly with the order number and a short description. Photos of the parcel, packaging and product can help us assess damage more quickly.

We will work with the carrier, keep you reasonably informed and provide any remedy required under the Consumer Guarantees Act 1993 or other applicable New Zealand law. Nothing in this policy limits rights that cannot lawfully be excluded.

8. Local pickup

Where local pickup is offered at checkout, wait until we confirm that your order is ready before visiting. The pickup confirmation will include the location and any collection instructions.

9. Contact us

For delivery help, email dailynestnz@gmail.com with your order number and the best way to contact you.

Nothing in this policy limits any rights or remedies that cannot lawfully be excluded under New Zealand consumer law.

Daily Nest NZ is operated by JYM TRADE LTD.